Refund & Cancellation

Refund & Cancellation Policy


Cancellation : No cancellation for downloadable books. Customer can request for exchange in case ordered wrong item. For physical books and CDs, you can request for cancellation within 3 days of placing the order. To cancel the order, use this link or you can send your request to elpiscart@gmail.com too with your order ID and reason for cancellation. 

Refund : User can ask for refund if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. No refund will be issued for downloadable books. However, customer can request for exchange in case ordered wrong item. To create a return/refund ticket, simply use this link

For more questions about refund and cancellation, do mail us at elpiscart@gmail.com